The one email that can cost or save you hours of work (and tears)

I’ve been deliberating whether to write this post. Because it is a bit of a rant. It’s about communication. The kind of communication that saves pain, confusion, conflict, and hours of work. Ok, so today’s world of work is unpredictable. We live and work in a world where...

The Happy Helpful Human approach to selling

We had our "International Ninjamboree" at Think Productive last week, where Productivity Ninjas from around the world congregated in Brighton. In one of the sessions, I was asked to share how I do ‘selling’ which was rather amusing, as in my mind, I don’t do...

5 tips to stop email taking over your life

The average worker spends 41% of their time on email management, and the volume of email each of us receives is currently doubling every 4-5 years. More than half of all UK workers admit to being stressed by how much email they receive, and being...

How to get a latecomer to turn up early

If you run a business where customers being on time is pretty key to the smooth running of your operations, I’m probably one of your more um… problem clients. I’m the one who tends to turn up a few minutes late - not quite late enough...

Are you the default person?

An article caught my eye this week. The first line asked “Are you the default parent?”, followed by “If you have to think about it, you're not. You'd know. Trust me.” It gave a humorous and somewhat bleak account of all the things you scope,...

Is your schedule demanding perfection from others?

I am a recovering perfectionist. I’ve always had high standards of myself, but I’ve never demanded perfection from others. In fact, even when I’ve been hard on myself, I’ve still been encouraging others to be kinder on themselves.  I’m too ‘nice’ to be a perfectionist when...

Two brilliant email autoresponses

How available are you? Do you have email on 24/7? Does your phone buzz when someone tweets you? Do you wake up to that familiar red light flashing on your Blackberry? What about times when you’re in a meeting? With a client? On the phone? When you’re...

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