Highlights

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What are some of your highlights of 2013?

One of my clients told me that they typically deal with around 200 orders a week. Most of these are happy, satisfied customer experiences. Occasionally something goes wrong. An order goes missing, something isn’t where it should be, a customer is not happy. Even after the mistake is fixed and problem solved, the main focus of conversation within the team, the primary source of anxiety and the most vivid memory they took away from the week was the one that went wrong, rather than the other 199 that went well.

Yes the hard work and struggles matter, as well as fixing mistakes, but don’t let them overshadow your achievements and highlights. What you focus on grows.

Set your radar to notice highlights as you reflect on the year that’s been. Make those the memories you take away.

What highlights are you taking away from 2013? I’d love to hear about them in the comments below.

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